Refund & Return Policy

Effective Date: 1st January 2025

At ComfyMart, we take pride in offering top-notch quality products. Every item undergoes strict quality checks before being shipped. However, we understand that rare issues may occur. Below is our Refund & Return Policy to ensure a smooth experience.

1. Eligibility for Returns & Replacements

We ONLY accept returns or replacements if:

✅ Wrong Size Sent – The size delivered is different from what was ordered.
✅ Defective or Damaged Product – If the product has manufacturing defects or damage upon delivery.

⛔ Returns are NOT accepted for:

❌ Change of mind or personal preference.
❌ Slight color variations due to screen differences.
❌ Used, washed, or altered items.
❌ Minor thread or fabric inconsistencies that do not affect functionality.

2. Return Process

📩 Step 1: Contact us at info@thecomfymart.com within 48 hours of delivery.
📸 Step 2: Share clear photos/videos showing the issue (wrong size or defect).
🚚 Step 3: Once approved, we will arrange a return pickup or guide you on shipping the item back.
✅ Step 4: After inspection, we will process a replacement or refund as applicable.

3. Refund Process

💳 Refund Mode: Refunds (if applicable) will be credited back to the original payment method within 7-10 business days after return approval.

Refunds are only applicable if:

We are unable to replace the defective item.
✔️ A return is approved but a replacement is unavailable.

4. Exchange Policy

🔄 We do not offer direct exchanges for different sizes or colors unless the wrong size was sent.

5. Conditions for Returns

📦 Product Condition: Items must be in original packaging, unused, and with all tags intact.
⏳ Return Window: Returns must be initiated within 48 hours of delivery.

6. Shipping Charges for Returns

🚚 If the issue is from our side (wrong size/defective product) – we will cover return shipping costs.
🚫 If the customer returns for any other reason – the return will not be accepted.

7. How to Contact Us

For any return or refund queries, reach out to us at:

📧 Email: info@thecomfymart.com
📞 Customer Support: +91 8866936530
📍 Address: Shop-3, First Floor, Chinmay Crystal, Opposite Vastrapur Lake, Ahmedabad-15